Privacy Policy

Cytosenz Institute of Research and Development ("Cytosenz", "we", "us", or "our") is a private R&D services organisation headquartered at #1/72, 2nd Floor, Krishnagiri Main Road, Hale Dharmapuri, Dharmapuri, Tamil Nadu – 636701, India.

We provide advanced research services in cellular biology, molecular biology, applied microbiology, medicinal chemistry, nanoscience, environmental toxicology, and related fields. We also offer internships, industrial visits, job training, workshops, and research assistance programs.

This Privacy Policy explains how we handle personal data collected through our website (www.cytosenz.com), enquiry forms, internship applications, and direct communications.

We collect personal data only when you voluntarily provide it to us. The categories of data we may collect are:

We use the information you provide for the following purposes:

• Responding to enquiries – To answer questions about our R&D services, pricing, and availability.
• Processing research requests – To evaluate, schedule, and carry out research consultation or assay services.
• Internship & training applications – To review applications, shortlist candidates, and communicate selection decisions.
• Service delivery – To provide internships, industrial visits, workshops, and advanced training programs.
• Issuing certificates – For verified completion of programs.
• Communication – To send updates, schedules, or important notices related to your engagement with us.
• Legal compliance – To meet obligations under applicable Indian law.
• Website improvement – To understand how visitors use our website and improve content and usability.

We do not use your data for automated decision-making, profiling, or targeted advertising.

Under India's Digital Personal Data Protection (DPDP) Act 2023, we process your personal data on the following lawful grounds:

• Consent – You provide consent when you submit a form, tick the agreement checkbox, or contact us directly.
• Contractual necessity – Processing required to fulfil a service you have requested (e.g., conducting a research assay or delivering a training program).
• Legitimate interests – For website analytics and improving our services, where your rights are not overridden.
• Legal obligation – Where required by applicable law or regulatory authority.

We do not sell, rent, or trade your personal information to third parties. We may share data in the following limited circumstances:

• Service providers – Trusted third-party tools that help us operate (e.g., email hosting, form submission services). These providers are contractually bound to protect your data.
• Legal requirements – If required by law, court order, or government authority in India.
• Business transfers – In the unlikely event of a merger or acquisition, your data may be transferred to the successor entity under the same privacy obligations.

All data shared with service providers is limited to what is strictly necessary for the task.

We retain your personal data only for as long as necessary for the purpose it was collected:

After the retention period, data is securely deleted or anonymised.

Under India's DPDP Act 2023, you have the following rights regarding your personal data:

• Right to access – Request a copy of the personal data we hold about you.
• Right to correction – Ask us to correct inaccurate or incomplete data.
• Right to erasure – Request deletion of your data, subject to our legal or contractual obligations.
• Right to withdraw consent – Withdraw consent at any time, without affecting the lawfulness of prior processing.
• Right to grievance redressal – Lodge a complaint with our designated Data Protection Officer or the Data Protection Board of India.
• Right to nominate – Nominate another individual to exercise rights on your behalf in case of incapacity.

To exercise any of these rights, contact us at support@cytosenz.com or cytosenz@gmail.com. We will respond within 30 days of receiving your request.

Our website may use basic cookies to improve your browsing experience. These include:

• Essential cookies – Necessary for the website to function correctly (e.g., form session state).
• Analytics cookies – Help us understand how visitors interact with our pages (anonymous data only).

We do not use advertising or tracking cookies. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Our website and services are intended for individuals aged 18 and above. We do not knowingly collect personal data from children under the age of 18.

If you are a student under 18 years of age applying for internships or training programs, parental or guardian consent is required. If we become aware that we have inadvertently collected data from a minor without consent, we will delete it promptly.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These include:

• HTTPS encryption on all web communications
• Access controls limiting data to authorised personnel only
• Secure storage of uploaded documents and form submissions
• Regular review of our data handling practices

Our website contains links to external platforms such as WhatsApp and email clients. Once you leave our website, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party services you use.

We are not responsible for the privacy practices or content of external websites.

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. When we make significant changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

For any questions, requests, or complaints regarding this Privacy Policy or how we handle your personal data, please contact:

• Organisation: Cytosenz Institute of Research and Development
• Address: #1/72, 2nd Floor, Krishnagiri Main Road, Hale Dharmapuri, Dharmapuri, Tamil Nadu – 636701, India
• Email: support@cytosenz.com  |  cytosenz@gmail.com
• Phone: +91 75399 41989
• Response time: Within 30 days of receiving your request